Research is an important part of how we build things at Monzo. It’s our mission to make money work for everyone, and the only way we can do that is by understanding people’s wants and needs. Researchers typically work in product teams that are made of different professions, from designers, product managers and software engineers, to writers, marketers and business analysts. And all these different people might have a different level of understanding of the problem space they’re working in. In this post we’ll explain how we make the things we learn through research memorable for everyone who works here.
Presenting findings can be challenging
We humans tend not to accept new information as easily if we weren’t involved in finding it out.
When we hear something new, we tend to think we knew it all along. We also assume everyone else thinks like us. This makes the researcher’s job a tricky one. And it’s made harder by the fact that many people expect new user research to tell them something they didn’t already know