A brief history of my professional career
I joined Zoopla in 2021 to be part of an ambitious team with plans to re-imagine an industry. We're early on in our journey, there's plenty to do, and we have a great culture – come join us!.
Before Zoopla, I was at Monzo Bank, I joined as the first user researcher in 2017 and established the practice from scratch. That included:
- Building a high-performing team by recruiting talented individuals
- Writing the hiring playbook for user research
- Developing a progression framework
- Creating a searchable database of research projects
- Training cross-functional peers to run their own lightweight, disposable research
- Sharing insights across the company and at executive level
- Influencing product and design direction
I started off agency-side where I built up experience across different industries and types of projects. Soon after, I went in-house before contracting.
My experience spans across different industries, from multinational corporates, start-ups and even government
These were some of my favourite classic design projects
Other projects I ran or supported
If you'd like to chat about any of these projects or my experience more generally, don't hesitate to get in touch
Icons by Yu Luck, available on thenounproject.com