A brief history of my professional career
I joined Monzo Bank as the first user researcher in 2017 and established the practice from scratch. That meant:
- Building a high-performing team by recruiting talented individuals
- Writing the entire hiring playbook for user research
- Developing a progression framework
- Creating a searchable database of research insights
- Training cross-functional peers to run their own lightweight, disposable research
- Sharing insights across the company and at executive level
- Influencing product and design direction
I started off agency-side where I built up a lot of experience across different industries and types of projects. Soon after, I went in-house for a big languages company called Education First, before becoming a contractor
My experience spans across different industries, agency-side, in-house, multinational corporates, start-ups and even government
Before Monzo, these were some of my favourite classic design projects
And some other projects which were different and equally interesting
If you'd like to chat about any of these projects or my experience more generally, don't hesitate to get in touch
Icons by Yu Luck, available on thenounproject.com