Experience

A brief history of my professional career

I joined Monzo Bank as the first user researcher in 2017 and established the practice from scratch. That meant:

Building a high-performing team by recruiting talented individuals
Writing the entire hiring playbook for user research
Developing a progression framework
Creating a searchable database of research insights
Training cross-functional peers to run their own lightweight, disposable research
Sharing insights across the company and at executive level
Influencing product and design direction

Early Monzo team watching user testing live

Researcher mid-analysis defining archetypes

Presenting an update at the Monzo company all-hands

Some of the organisations I've worked with.

My experience spans across different industries, agency-side, in-house, multinational corporates, start-ups and even government

Before Monzo, these were some of my favourite classic design projects

Redesign of an international distance-learning language platform

Innovation research and workshops to define new features for a social media product

Complete redesign of the dotcom portal page for the retail giant

Proof-of-concept full-cycle redesign of a portal for students learning abroad

Innovation research and workshops exploring the future of connected TV and viewing

Audit and rapid redesign of one of the key journeys for the financial services giant

And some other projects which were different and equally interesting

Part of the setup and internal launch of the user testing lab at Tesco's central London offices

I speak French fluently and have run research from Lille to New York via Johannesburg

Part of a small team on a mission to bring user-centered design thinking to a global corporate organisation

Running user testing on kiosks in-store for Tesco Clubcard

If you'd like to chat about any of these projects or my experience more generally, don't hesitate to get in touch

Icons by Yu Luck, available on thenounproject.com