Writing

I occasionally write about my work. The posts used to live elsewhere (on Medium and the Monzo blog) and now also live here.   I was also interviewed by the talented Marvel team, who produced a great article 

In late 2022, I published my first short book, for individual contributors wanting to pierce into leadership.

Feedback from individuals has been that it's given them a better understanding of what their managers expect from them.

Managers have told me that it's helped them have better conversations with their reports.

Check it out on Amazon!

Talks

The cost of hypergrowth – November 2020
Co-authored a presentation at the Fintech Design Summit 2020 with Beth Brettingham about Monzo's journey through hypergrowth, and how the design and product process has matured as the org has evolved from a startup to a bank 

Lego and levers: stories of leadership – January 2019
UXPA event I was invited to talk at, where I shared what leadership means to me and examples of great leadership in practice

Establishing an in-house practice – June 2018
Invited to speak at UX Bournemouth where I shared the journey I'd been on at Monzo 

Understanding our users – May 2018
A talk at the Monzo Open Office in May where I spoke about the fundamentals of user-centred design and how to apply research to the design process

Speaking at the Monzo Open Office event, May 2018